Why do I need a lifetime License for Prestige Introduction brochures?
Is my Lifetime License transferable to another person?
Can I share my Lifetime License with another person?
How do I obtain a Lifetime License number?
How do I locate my Lifetime License number?
Does my Lifetime License allow me to print client guides or other tools relating to the Cotton System?
First time Log on Questions
Repeat Log on Questions
Can I change the words?
What sizes or designs are available for brochures?
What sizes and colors are available for envelopes?
How do I determine if my photograph or logo image is in the correct format?
How do I determine the size of my photograph or logo image?
I only have a hard copy photograph. Now what do I do?
How long will it take to get my brochures if I order through the online print process?
How are brochures shipped?


LIFETIME LICENSE QUESTIONS

Why do I need a Lifetime License for Prestige Introduction™ brochures?
A Lifetime License is required for each individual to use and print Prestige Introduction™ brochures. Licenses are single user only and are not transferable to another party. Cotton Systems Ltd. owns the design. Lifetime licenses can only be obtained through purchase of a Cotton Client Acquisition System™. Any person or company who prints the Prestige Introduction™ brochure without a Lifetime License may be held legally liable for copyright infringement.

If you have any questions concerning a lifetime license, please contact Cotton Systems Ltd. by phone at 1-877-826-8866 or email: info@cottonsystems.com

Back to top

Is my Lifetime License transferable to another person?
A lifetime license is issued to one person and is not transferable or usable by any other person or company under any circumstances.

Can I share my Lifetime License with another person?
No. A lifetime license is issued to one person only and is not transferable or usable by any other person or company.
Back to top

How do I obtain a Lifetime License number?
Lifetime Licenses are required to use the Prestige Introduction™ brochure designs. Cotton Systems Ltd. is the owner of the design and lifetime licenses can only be obtained through purchase of a Cotton Client Acquisition System™ or older Cotton System purchase.

If you have any questions concerning a lifetime license, please contact Cotton Systems Ltd. by phone at 1-877-826-8866 or email: info@cottonsystems.com
Back to top

How do I locate my Lifetime License number?
Refer to your Lifetime License provided by Cotton Systems Ltd. or the email communications provided to you at point of issue of your license. If you can not locate your license, contact info@cottonsystems.com. You will only need to enter your Lifetime License one time on the online order system to set up your user name and password.
Back to top

Does my Lifetime License allow me to print client guides or other tools relating to the Cotton System?
Your Lifetime License applies specifically to Prestige Introduction™ brochures and provides you with the right to reproduce personalized brochures for your own use. Your Lifetime License does not provide you with the right to produce any other product or tool developed by Wayne Cotton or owned by Cotton Systems Ltd.
Back to top

USER NAME, PASSWORDS & LOG ON QUESTIONS

First Time Log On – Enter your Lifetime License Number
The first time you log on to the online print process, you will use your Lifetime License number. You will then be asked to create a User Name and Password. You will use this User Name (user ID) and password combination from that point on whenever you want to log on to the online print process. Your Lifetime License will only be used on the first time log on.
Back to top

Repeat Log On – I lost my User Name and Password. How do I get my User Name and Password?
If you have misplaced your User Name and Password to log on to order your brochures through the online order process, you will need to contact the print company. Send an email to CottonHelp@Alexanders.com along with your Name, Lifetime License number requesting your User Name and Password to be sent to you via email. For security reasons, the printer will not provide User Name or Password information over the telephone.
Back to top

PRINT QUESTIONS OR CONCERNS

Can I change the words?
We recommend you use the proven words as they produce the excellent results and eliminate many typical objections. You can change the words if you wish, but if you don’t get high quality results, use the proven words. They work every time.

If you have a problem with your printed brochures, contact the print company directly.
Click here for contact information
Back to top

What sizes or designs are available for brochures?
Brochures are available in two different designs (horizontal and vertical styles) and two different sizes ( 7 ½” x 9" or 5 ½" X 7 ¼”). Refer to the online print process for further details on pricing and quantities.
Back to top

What sizes and colors are available for envelopes?
Envelopes are available in multiples of 500. You can select from white with navy blue or burgundy ink. You have a choice of large or small sizes to match the size of brochure you order. Refer to the online print process for further details on pricing and quantities.
Back to top

LOGO & PHOTOGRAPH QUESTIONS

How do I determine if my photograph or logo image is in the correct format?
Locate your document on your computer. Right-click on the document name and select Properties. You will see the file type indicated as jpeg, jpg, bmp, tif format. If the file is not in either a jpeg, jpg, bmp, tif format, you will need have your photograph scanned into the correct format.
Back to top

How do I determine the size of my photograph or logo image?
Locate your document on your computer. Hover your mouse over the file name and you will see a pop up that indicates the number of pixels of your image (ie. Dimensions 120 x 300 pixels).
Back to top

I only have a hard copy photograph. Now what do I do?
You have a couple of options available to you: Many office supply locations can help you convert a photograph to a digital file. You can also have a photographer digitize your photograph or you can send your photograph to the printer. There will be an additional charge for the online print process for the printer to digitize your photograph for you. Refer to the printer’s online instructions for costs involved in digitizing and uploading your photo for you and the address details to send them your photograph.
Back to top

SHIPMENT & DELIVERY QUESTIONS

How long will it take to get my brochures if I order through the online print process?
Generally, the print company ships your brochures and envelopes within 10-14 days after you approve your order.

When you log in to your account on the print company’s online order process, you will see a statement regarding the print company’s shipping schedule. This statement will only appear on the first page after log in. If you require more detail, you must contact the print company directly at CottonHelp@alexanders.com.
Back to top

How are brochures shipped?
The print company currently ships by UPS Ground. All shipments are sent from their address in Utah and shipped to the address you indicate when you place your order. Any delivery address outside of the USA will incur customs, duty and/or taxes charged by your country to clear your shipment into your country.

We have no way of determining the costs as this is determined by your country’s Customs department. Our experience has been that an order of 250 brochures delivered to a Canadian address can estimate $20-$50 Cdn. The amount is determined by Canada Customs at the border. Amounts will fluctuate based on the size and dollar value of your order.

UPS will contact you to determine if you have a customs broker or if you wish to have UPS clear your package through customs on your behalf. Our experience is to allow UPS to handle the clearance so that the package remains in their hands at all times to the point of delivery.
Back to top

Suite 120, 3121 Hill Road, Lake Country, BC V4V 1G1 Canada Toll Free North America 1-877-826-8866 / Local 250-766-1555 / Fax 250-766-1505 ©2002, 2007 Cotton Systems Ltd.
Privacy Policy - Terms of Service - Trademarks & Copyrights - Contact Us